Organization: Trend Nova World Pvt Ltd
Location: Flexible (able to work across time zones)
Application Deadline: 21 September 2025 (Rolling & Urgent — position may be filled before the deadline)

Trend Nova World is seeking a dynamic Manager – Client Partnerships & Staffing Delivery to drive client satisfaction, manage staffing project delivery, and support revenue growth through exceptional HR outsourcing services. This commission-based role offers a unique opportunity to work with global clients, deliver high-impact staffing solutions, and contribute to Trend Nova World’s mission of scalable impact across 193 UN member states.

Company Overview
Trend Nova World Pvt Ltd is a diversified solutions powerhouse, integrating expertise across HR, logistics, real estate, education consulting, and fashion innovation. We bridge strategy with execution—from talent optimization and supply chain management to smart property investments and student placement—delivering end-to-end excellence under one roof. As an equal opportunity provider, we operate in all 193 UN member states, forging partnerships with governments, INGOs, and corporates to drive scalable impact.

Job Summary
Reporting directly to the Head of Global HR & Talent Partnerships, the Manager – Client Partnerships & Staffing Delivery ensures seamless delivery of staffing projects, manages client relationships, and maximizes service quality across Trend Nova World’s HR outsourcing portfolio. This client-facing, revenue-driven role directly impacts business growth by supporting contract execution, maintaining client satisfaction, and enabling repeat and upsell opportunities.

Key Responsibilities
Client Relationship Management

Serve as the primary delivery contact for assigned clients, maintaining proactive communication to understand and address their staffing needs.
Translate complex client staffing requirements into actionable delivery plans, ensuring alignment with client expectations and organizational goals.
Conduct regular client check-ins, quarterly business reviews, and satisfaction surveys to achieve a minimum 90% client satisfaction score.
Build long-term client trust by resolving issues swiftly and presenting tailored solutions to enhance service delivery.

Staffing Project Delivery

Coordinate cross-functional efforts with recruitment, payroll, and compliance teams to deliver staffing projects on time and within scope.
Monitor and report on project KPIs, including achieving an 80% fill rate, 90% retention rate, and timely delivery of all client deliverables.
Proactively manage escalations, addressing candidate or client concerns to maintain project quality and client trust.
Leverage data analytics to optimize staffing workflows, reducing time-to-hire by 15% annually through process improvements.

Business Growth Support

Identify and pursue upselling opportunities, contributing to 10–20% additional revenue through expanded staffing services or bundled solutions.
Assist in preparing compelling client renewal proposals, achieving an 85% renewal rate for assigned accounts.
Collaborate with the Head of Global HR & Talent Partnerships to pitch HR outsourcing solutions to new clients, supporting the closure of $500K–$2M contracts annually.
Provide market insights and client feedback to inform Trend Nova World’s HR service strategy and enhance competitive positioning.

Compliance & Reporting

Ensure all staffing projects comply with local labor laws, client-specific requirements, and international standards (e.g., ISO 9001 for quality management).
Maintain accurate project documentation, including contracts, service level agreements (SLAs), and performance reports, for audit readiness.
Deliver monthly performance reports to clients and internal stakeholders, highlighting key metrics and areas for improvement.

Innovation & Collaboration

Contribute to the development of AI-driven tools and platforms for client engagement, aiming for 30% adoption of tech-enabled staffing solutions.
Collaborate with other HR managers (e.g., Global Talent Acquisition, Payroll & Compliance) to integrate staffing delivery with broader HR services.
Undertake additional duties as assigned by the Head of Global HR & Talent Partnerships to support organizational growth.

Qualifications

Experience: 4–6 years in client account management, staffing delivery, or HR outsourcing, with a proven track record of managing client relationships and delivering staffing projects.
Skills: Exceptional communication, negotiation, and project management skills; proficiency in CRM tools (e.g., Salesforce) and data analytics; ability to work across diverse cultural and time zone contexts.
Education: Bachelor’s degree in Business, Human Resources, or a related discipline; certifications in project management (e.g., PMP) or HR (e.g., SHRM-CP) are a plus.
Attributes: Client-focused, results-driven, and adaptable with a strong ability to prioritize and manage multiple projects.

Commission Structure

Compensation Model: Commission-only earnings based on closed contracts or staffing projects, with an agreed percentage per successful project delivery or client contract.
Performance Incentives: Bonuses or performance shares awarded upon meeting or exceeding KPIs, such as 90% client satisfaction, 80% fill rate, and 10–20% upsell revenue.
KPIs: Achieve 90% client satisfaction, 80% fill rate, and contribute to 10–20% upsell revenue annually.

Work Environment

Location: Flexible, with the ability to work across multiple time zones to accommodate global clients.
Travel: Occasional international travel for client meetings, project kickoffs, or strategic engagements.
Work Style: Hybrid, fostering a flexible and collaborative culture with access to digital collaboration tools (e.g., Microsoft Teams, Slack).

Reporting Structure

Reports to the Head of Global HR & Talent Partnerships.
Collaborates with managers in Global Talent Acquisition, Payroll & Compliance, HR Operations & Systems, and Training, Development & Global Mobility.

Why Join Trend Nova World?
Join a forward-thinking consulting firm dedicated to scalable, innovative solutions across 193 UN member states. As Manager – Client Partnerships & Staffing Delivery, you will play a pivotal role in delivering world-class HR outsourcing services, building strong client relationships, and driving revenue growth, with a performance-driven commission model that rewards your success.

📄 How to Apply
Send your CV and a Motivation Cover Letter to: hr@trendnovaworld.com

⚠ Important: Applications will be reviewed on a rolling basis, and suitable candidates will be hired immediately.