15 Best Remote Customer Service Companies Hiring Now in 2025

Remote work has transformed the global workforce, with 42.5% of people now working from home. Leading remote customer service companies have moved their operations online, creating thousands of work-from-home jobs across the globe.

Remote customer service jobs give you a better work-life balance and higher earning potential. These roles can pay well – Technical Support Engineers can earn up to $76,141 per year in the US. The numbers tell an interesting story: 84% of remote workers feel happier working from home. Companies continue to grow their remote customer service teams rapidly.

Our research has uncovered 15 top remote customer service companies that are hiring now. These organizations range from 20-year old giants to innovative startups. They provide competitive pay, flexible hours, and real chances to advance your career. Let’s look at how you can land your ideal remote customer service job in 2025.

Amazon

Image15 Best Remote Customer Service Companies Hiring Now in 2025

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“If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000 friends.” — Jeff Bezos, Founder and Executive Chairman of Amazon

Amazon stands at the vanguard of remote customer service employment, [operating in 16 languages](https://amazon.jobs/content/en/teams/customer-service) across more than 130 locations globally58. Customer service representatives handle both inbound and outbound calls.They help customers with billing questions and provide technical support for Amazon’s wide product range59.

Amazon Remote Customer Service Overview

We focused on preventing and solving customer problems through phone, email, and web support in remote customer service roles at Amazon. The representatives help with insurance verification, product questions, and technical guidance for platforms like pharmacy.amazon.com59.

Amazon Salary and Benefits

Amazon offers an attractive compensation package with hourly rates between $19 and $2460. The base salary averages $21 per hour61. Employees get complete health and dental insurance coverage, a 10% discount on Amazon.com purchases, and two weeks of combined vacation and sick time each year61.

Required Qualifications

Amazon’s remote customer service team looks for candidates who meet these key requirements:

High school diploma or equivalent (age 18+)
6+ months experience with computer and web-based tools
Showed ability to multitask with phone and computer skills
Successful completion of pre-employment drug test59

Career Growth Opportunities

Amazon provides excellent career advancement options for its employees. Representatives can move into supervisory roles and switch to operations or marketing departments. The company’s learning programs help employees grow continuously62. Performance-based promotions become available every six months due to Amazon’s focus on internal advancement62.

UnitedHealth Group

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“Good customer service costs less than bad customer service.” — Sally Gronow, Head Of Customer Service at Dŵr Cymru Welsh Water

UnitedHealth Group enables [over 25% of its workforce](https://www.uhc.com/about-us/careers) to work remotely63. This makes them a leader in the remote customer service industry.

Types of Remote Customer Service Roles

UnitedHealth Group’s remote customer service teams help patients and families through the healthcare system64. These positions need people with strong empathy and problem-solving abilities. The company offers both fully remote and hybrid work options based on business needs and location65.

Employee Benefits Package

UnitedHealth Group has a complete benefits package for employees working at least 20 hours per week66. The package has:

Medical, dental, and vision coverage
HSA and FSA eligible plans
401(k) savings plan with company match
Employee stock purchase program
Tuition reimbursement
Paid parental leave
Home office stipend for remote workers66

Work Culture and Environment

Five core values shape success in the company’s remote work setup67. Performance and discipline are key – remote workers need strong organizational skills to manage their time well. Team members build positive relationships through virtual collaboration65.

The company provides technology tools and resources to help remote employees succeed. Their culture promotes inclusion and state-of-the-art practices while keeping employees focused on their goals66. This balanced approach helps remote workers grow professionally while maintaining flexibility in their lives.

American Express

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American Express is revolutionizing the financial services industry with its Amex Flex remote work program. The company now provides virtual customer service jobs in 110 countries68.

Remote Customer Service Positions

Virtual customer service representatives help cardmembers with their accounts, solve problems, and provide product details69. The job needs people with excellent problem-solving and communication abilities. Candidates must have a quiet workspace and be ready to work flexible hours, including evenings and weekends70.

Compensation Structure

The pay package beats industry standards. Virtual customer service representatives earn between $39,000 and $50,000 per year71. Hourly pay ranges from $18 to $2472. The company rewards performance and offers great benefits such as:

401(k) with 6% match after six months
Generous PTO from day one
Affordable health insurance options71

Training Programs

American Express believes in developing its employees through top-notch training programs73. New employees get detailed training on call handling, compliance, and protecting cardmember data74. Representatives learn to create unique travel and lifestyle experiences while building essential customer support skills.

Career Development

American Express offers a clear path for career growth. Representatives can move up to supervisor roles or explore jobs in operations and marketing74. The company values individual achievements and leadership skills, and gives employees chances to grow with the company75. While customer service experience helps, American Express focuses on growing talent through one-on-one coaching and ongoing learning programs73.

JPMorgan Chase

_{Image Source: Careers | JPMorganChase – J.P. Morgan}

JPMorgan Chase, ranked #1 for career growth by LinkedIn76, provides remote opportunities in many departments.

Available Remote Positions

Remote workers at JPMorgan Chase take on roles in technical and sales domains. Job seekers can find openings for Vice President National Account Sales, Developer Advocates, and Senior Front-End Web Developers77. Remote customer service representatives help customers with account questions and provide financial guidance to individuals and small businesses78.

Salary Range

Remote customer service representatives at JPMorgan Chase earn between $42,000 and $53,000 annually79. The base salary averages $45,000 per year, and employees receive bonuses from $2,000 to $3,000 annually79. The total median compensation package reaches $55,32880.

Employee Perks

JPMorgan Chase’s comprehensive benefits package has:

Healthcare that covers medical, dental, and vision insurance18
401(k) with 100% match on the first 5% of base salary19
Tuition reimbursement up to $7,00019
Student loan repayment assistance19
Flexible spending accounts and adoption assistance19

Work-Life Balance

The company’s approach to work-life balance continues to evolve. JPMorgan Chase gives 30 days’ notice for workplace changes3. Teams can qualify for flexible arrangements when their work can be “easily and clearly measured”3. Parents receive generous leave benefits – 16 weeks for maternity and 4 weeks for paternity leave19.

Concentrix

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Concentrix has refined its remote work program over the last several years, becoming a game-changer in the virtual customer service industry since 20064.

Remote Job Opportunities

Remote positions at Concentrix range from front-line customer support to product management and executive leadership roles20. Customer service representatives working remotely can earn $15 to $20 per hour21. The company rewards its employees with performance-based incentives and referral bonuses on top of their base pay21.

Benefits Overview

Concentrix offers a detailed benefits package that has:

401(k) with company match
Medical, dental, and vision insurance
Paid time off and holidays
Employee Assistance Program (EAP)
Health and wellness programs21

Technical Requirements

You’ll need these basics to get started:

A desktop or laptop computer
High-speed internet (wireless/hotspots and satellite connections not accepted)
A smartphone
A quiet, distraction-free workspace21

Application Process

The hiring experience consists of five steps:

Application submission
Digital self-assessment
Process-specific assessments
Interview
Offer letter2

Candidates who aren’t selected can try again after waiting seven days2. The company’s dedicated team understands remote working challenges and opportunities4. This well-laid-out approach helps Concentrix create an environment where remote workers thrive and deliver exceptional customer experiences21.

Sutherland

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Sutherland has built a strong work-from-home program that serves hundreds of companies in more than 100 countries, backed by over 35 years of industry experience 22.

Customer Service Roles

We support streaming services through remote customer service representatives who handle inbound customer care by phone and email23. These representatives help solve billing issues, troubleshoot technical problems and guide customers to find suitable entertainment options23. The job needs excellent communication skills, active listening abilities and the skill to multitask in an ever-changing environment24.

Compensation Details

Sutherland’s base salary ranges from $15 to $18 per hour25, with most representatives earning $16 per hour25. The total yearly compensation package falls between $22,000 to $36,00026. Benefits include:

Medical, dental, and vision coverage
Paid training and time off
Monthly reward programs
Employee assistance programs
Health and wellness initiatives with personal trainer access23

Growth Opportunities

Career advancement opportunities remain limited1. The promotion process lacks transparency and employees receive minimal guidance about career progression criteria1. The company’s dedication to employee development exists, but internal advancement paths stay restricted1. A structured onboarding process and world-class virtual support are available22, but employees report unclear communication about moving up in the company1.

Kelly Services

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Kelly Services stands out in the remote customer service industry with its steadfast dedication to employee growth. The company earned recognition as one of Michigan’s Best and Brightest in Wellness27.

Remote Positions Available

Kelly Services specializes in contact center positions with flexible work arrangements – onsite, hybrid, and remote28. Customer service roles span technical support, billing assistance, and general customer care. Each role includes tailored training that helps you succeed in the virtual environment28.

Pay Structure

Remote customer service representatives can earn $17.00 to $20.00 per hour29. The average base salary is $18.00 per hour, plus performance bonuses29. Monthly earnings typically range from $3,024 to $4,21129. These rates make Kelly Services a strong competitor in the remote customer service market.

Employee Benefits

Kelly Services provides a complete benefits package5 that includes:

Paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
Four personal significance days annually
Two hours of paid time off to vote
Two weeks of paid parental leave
Up to five sick/mental health days per calendar year
Tuition reimbursement up to $4,200 for undergraduate and $5,200 for graduate studies
Student loan assistance through the Peanut Butter program
Retirement savings plan with company match
Health insurance options

The company’s “Moments that Matter” program gives employees up to one week of paid time off to celebrate life’s important events5. Employees also get one paid volunteer day each year to give back to their communities5.

TTEC

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TTEC led the remote work revolution before it became mainstream, establishing itself as a leader in virtual customer experience solutions30.

Job Types and Roles

TTEC’s remote positions span customer service, technical support, and social media management. These roles center on delivering great customer experiences through phone, email, and chat support. The company serves global clients in industries of all types, with support available in multiple languages30.

Salary Information

Remote customer service representatives can earn between $32,000 to $38,000 per year31. The hourly pay ranges from $15 to $1832. TTEC stands out by offering performance-based rewards and bonuses, and employees can earn extra through referral programs33.

Work Environment

TTEC creates a flexible virtual workspace with robust support systems. Remote employees get:

Career development courses at no cost
Health and wellness programs
Paid time off
Ways to get involved in the community
Recognition programs33

Career Advancement

TTEC believes in promoting from within, with 66% of leadership positions filled by internal candidates30. Employees have access to more than 10,000 training courses that cover technical and soft skills7. The Talent Accelerator Program (TAP) gives high-potential employees practical experience, training, and mentorship for leadership roles7. The company’s career mobility program lets employees explore different departments, from marketing to finance, which ensures ongoing professional growth7.

Sykes

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Sykes Group, a 50-year old global leader, has become a major force in remote customer service solutions34.

Remote Opportunities

The company focuses on customer support roles in multiple languages. Jobs range from technical assistance to general customer care35. Remote representatives help customers who ask questions through phone and email. They provide solutions for billing, product information, and technical issues.

Compensation Package

Remote customer service representatives take home between $41,264 to $58,342 annually36. The base salary is $42,360 per year, and workers can earn up to $6,471 in bonuses and incentives36. Monthly paychecks range from $3,439 to $4,86237.

Required Skills

You’ll need these essential items to start:

PC with Windows Vista/7 and 20GB free space
High-speed internet connection (DSL or Cable)
Analog landline with corded telephone
USB headset for training
Quiet, ergonomic workspace38

Training Support

The company’s paid training programs are led by expert trainers8. Support teams and learning resources help representatives excel in virtual customer service roles. Sykes creates paths for career growth through their well-laid-out career program8.

Teleperformance

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Teleperformance’s Cloud Campus leads the way with its innovative remote work model that operates from 29 physical hubs worldwide6. The company has 222,000 remote employees and achieves a 55% reduction in carbon emissions compared to office operations6.

Available Positions

Cloud Campus provides virtual customer support positions across digital channels with unlimited language access6. These roles help deliver exceptional customer experiences, and 90% of employees choose to work remotely39. The company employs advanced technologies while keeping high security and operational excellence standards6.

Benefits Overview

The benefits package has:

Health insurance and gym memberships
Professional development through JUMP! program
Tuition reimbursement
Performance bonuses
Mental health support40

Work Schedule Options

Teleperformance’s flexible scheduling approach puts work-life balance first39. Cloud Campus employees connect with colleagues through video and chat platforms to create team collaboration6. Virtual team activities help maintain higher employee retention rates and build a more experienced workforce6. This work environment blends structured support with flexibility so representatives can perform at their best while managing personal commitments39.

Transcom

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Transcom stands out as a Top Employer with certifications in Germany and Spain41. The company managed to keep its COPC certification for work-at-home environments through 16 years of remote operations42.

Remote Customer Service Jobs

The company serves global brands in e-commerce, tech, healthcare, and financial sectors of all sizes43. You’ll find positions in customer experience, digital solutions, and trust and safety44. Remote representatives help customers through voice, chat, and social media channels45. Each employee receives essential equipment – a computer, monitor, and headset46.

Salary and Perks

Customer service representatives earn between $32,000 to $41,000 annually11. Hourly rates range from $18.00 to $25.0011. The benefits package has:

Medical and social insurance
Transportation allowance
Overnight shift bonuses
Complete paid training45

Career Path Options

Professional growth drives Transcom’s structured development programs. New remote workers get digital onboarding and training42. Employees ended up advancing across operations, technical support, and team leadership roles. The company takes a future-focused approach to talent development and builds long-term careers instead of just filling positions41.

Working Solutions

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Working Solutions has guided the remote customer service industry since 1996 through its network of independent contractors in the United States, Canada, and Jamaica12.

Job Opportunities

The company handles customer care through inbound and outbound calls, emails, and video chats47. Agents can work with contracts in various industries to learn about driver assistance, senior care support, and tech-savvy customer service roles12.

Payment Structure

Base compensation averages $15.00 per hour9. Top performers can earn up to $19.00 per hour with additional bonuses47. The company’s payment methods include direct deposit, debit cards, and Wingspan wallet options47. Some programs offer record-based or talk-minute compensation and sales incentives9.

Flexibility Options

Independent contractors can control their schedules with contracts ranging from 15 to 40+ hours weekly47. The WooHoo! Crew program gives access to exclusive contracts and promotes a supportive virtual community10. Agents connect with client customers by using the same products and services9.

Technical Requirements

Agents must have these items to perform optimally:

Windows 10/11 (Home, Pro, or Pro for Workstations)
Minimum 8GB RAM
Wired internet connection with 10 Mbps download and 3 Mbps upload speeds
USB headset and compatible webcam
Quiet, secure workspace47

ModSquad

_{Image Source: Join ModSquad}

ModSquad has led the way in distributed workforce models since 2007. The company serves some of the world’s leading brands through its network of remote professionals in 90 countries who speak over 50 languages48.

Available Roles

We hired freelance contractors to handle customer support, social media management, and community moderation49. Remote workers take on tasks ranging from answering phone calls and texts to moderating forums and online reviews. The company gives contractors the freedom to choose projects that match their interests and expertise.

Compensation Details

Customer service representatives make between $15.00 to $19.00 per hour50, with monthly earnings of $3,101 to $4,30350. Entry-level positions start at $35,740 per year, while specialized roles like CISO can earn up to $208,393 annually13. U.S. employees receive these benefits:

401(k) retirement plans
Medical coverage options
Unlimited vacation time
Charitable matching program48

Work Culture

ModSquad encourages an energetic, bright, and friendly team environment48. Digital spaces help maintain strong team connections through virtual events and recognition programs like “Mod of the Month”51. Remote workers get support through the patent-pending secure platform, Cubeless, which ensures industry-leading security compliance52. Team members can work from any private, secure, and quiet workspace while staying connected and collaborative49.

Support.com

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Support.com leads the virtual workplace revolution as the only 100% work-from-home employer that provides full-service support solutions through a groundbreaking homesourcing model53.

Remote Positions

Support.com brings a variety of virtual opportunities in technical support and customer service. We focused on IoT expertise, and our representatives handle technical issues and provide complete customer support through our proprietary software platform53. The company serves customers worldwide and delivers services in multiple languages54.

Pay Scale

Customer service representatives earn between $16.00 to $21.00 per hour55. Monthly earnings range from $3,101 to $4,303, and base salaries average $18.00 per hour55. The company rewards performance with bonuses and offers referral programs to boost your earnings14.

Employee Benefits

The complete benefits package has:

Medical, dental, and vision insurance
Paid life insurance coverage
Employee stock purchase plan
Tuition reimbursement program
Non-taxable work-from-home reimbursement14

Growth Opportunities

Support.com believes in promoting from within, with 90% of promotions going to current team members14. The company’s well-laid-out development program offers ongoing training and career guidance. Team members get access to extensive resources that help them grow professionally while balancing their work and personal life54.

LiveOps

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LiveOps stands out with its innovative VirtualFlex model that delivers better customer service results15.

Job Types

Independent agents work as virtual teleservice providers in various industries. They focus on retail, healthcare, licensed insurance, and tax support56. The work involves customer support, payment processing, and technical assistance through different communication channels.

Earning Potential

Remote agents make 25 to 34 cents per minute during talk time57. Some programs offer performance bonuses and sales incentives that boost earning potential by a lot57. Agents receive payments twice a month through direct deposit or check57.

Schedule Flexibility

The VirtualFlex model lets agents choose their schedules in 30-minute blocks. Calls usually run from 8 AM to 8 PM EST56. Some opportunities offer 24/7 availability56. This relaxed scheduling helps agents balance their life and work while representing top brands15.

Application Requirements

Qualified candidates need to:

Pass a background check (USD 45.00 processing fee)
Complete a W9 form
Sign an Independent Contractor Agreement
Meet program-specific certification requirements
Maintain a quiet, dedicated workspace56

Background checks take 1-3 business days to complete16. Successful virtual workers are often experienced professionals who have established routines and goals beyond their remote work17.

Comparison Table

Company	Pay Range	Benefits	Tech Requirements	Work Setup	Growth Path
Amazon	$19-24/hr	Health/dental insurance, 10% employee discount, 2 weeks PTO	Computer skills, high-speed internet	Remote work in 130+ locations	Performance raises every 6 months
UnitedHealth Group	Not mentioned	Medical/dental/vision, 401(k), HSA/FSA, tuition support, home office allowance	Not mentioned	25% staff work remotely, hybrid options	Not mentioned
American Express	$39,000-50,000/yr	401(k) with 6% match, immediate PTO, health insurance	Quiet workspace	Amex Flex program in 110 countries	Clear path to leadership roles
JPMorgan Chase	$42,000-53,000/yr	Healthcare, 401(k) with 5% match, education support up to $7,000	Not mentioned	Flexible setup based on results	LinkedIn’s #1 for career advancement
Concentrix	$15-20/hr	401(k), medical/dental/vision, PTO, wellness programs	Desktop/laptop, high-speed internet, smartphone	Remote work	Not mentioned
Sutherland	$15-18/hr	Medical/dental/vision, paid training, wellness programs	Not mentioned	Remote work in 100+ countries	Limited growth options
Kelly Services	$17-20/hr	Paid holidays, parental leave, education support, health insurance	Not mentioned	Office, hybrid, remote choices	Not mentioned
TTEC	$15-18/hr	Free skill development, health programs, PTO	Not mentioned	Remote work	66% leaders promoted internally
Sykes	$41,264-58,342/yr	Not mentioned	Windows PC, high-speed internet, landline, USB headset	Remote work	Structured advancement plan
Teleperformance	Not mentioned	Health insurance, gym access, education support	Not mentioned	Cloud Campus with 29 physical hubs	JUMP! development program
Transcom	$18-25/hr	Medical insurance, transport allowance, shift bonuses	Computer, monitor, headset provided	Remote work	Growth paths in multiple teams
Working Solutions	$15-19/hr	Not mentioned	Windows 10/11, 8GB RAM, wired internet, USB headset	Independent contractor setup	Not mentioned
ModSquad	$15-19/hr	401(k), medical coverage, unlimited vacation	Private, secure workspace	Distributed team model	Not mentioned
Support.com	$16-21/hr	Medical/dental/vision, life insurance, stock purchase plan	Not mentioned	100% home-based work	90% internal promotions
LiveOps	$0.25-0.34/min	Not mentioned	Quiet workspace, background check required	VirtualFlex with 30-min blocks	Not mentioned

To sum up

Remote customer service jobs give professionals excellent opportunities to balance work and life while earning competitive pay. My research shows salary ranges from $15 to $25 per hour at top companies. The packages come with complete benefits like health insurance, retirement plans and professional development programs.

These 15 companies excel at remote work. Amazon runs operations in more than 130 locations, and Support.com lets everyone work from home. Career growth varies by a lot between companies. TTEC promotes 66% of leaders from within, while Sutherland has fewer advancement options.

You need some simple tech requirements to work at most companies. A reliable internet connection, dedicated workspace and computer skills are essential. Most employers provide the equipment and training you need to succeed.

Flexible schedules make these jobs attractive, especially when you have personal commitments. Companies innovate with programs like LiveOps’ VirtualFlex and Teleperformance’s Cloud Campus that help you manage work and life better.

Want to start your remote customer service career? Email us at support@trendnovaworld.com to explore these opportunities and find the perfect role that matches your skills and priorities.

To learn more visit:

15 Remote Customer Service Jobs Paying $45K+ in 2025 (Apply Now)

FAQs

Q1. What are some of the highest-paying remote customer service jobs in 2025? Some of the highest-paying remote customer service jobs include positions at American Express, JPMorgan Chase, and Sykes, with salaries ranging from $39,000 to $58,000 per year. Many companies also offer performance bonuses and other incentives that can increase total compensation.

Q2. Which companies offer the best benefits for remote customer service employees? Companies like Amazon, UnitedHealth Group, and American Express stand out for their comprehensive benefits packages. These often include health insurance, retirement plans with company matching, paid time off, tuition reimbursement, and employee discounts.

Q3. What technical requirements are needed for most remote customer service positions? Most companies require a reliable computer with high-speed internet connection, a quiet workspace, and basic computer skills. Some employers, like Working Solutions, have specific requirements such as Windows 10/11, minimum 8GB RAM, and a USB headset.

Q4. How flexible are the schedules for remote customer service jobs? Schedule flexibility varies by company. Some, like LiveOps, offer highly flexible schedules with 30-minute self-scheduling blocks. Others, like Amazon, may require more structured shifts. Many companies prioritize work-life balance and offer options to accommodate different needs.

Q5. What career growth opportunities are available in remote customer service roles? Career growth opportunities differ among companies. For example, TTEC fills 66% of leadership roles internally, while Support.com promotes 90% from within. Some companies, like American Express, offer structured paths to supervisory roles, while others provide training and development programs to support career advancement.

References

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