Want to find a well-paying customer service job you can do from home? Good news – 185,293 job openings exist right now, and big names like JPMorgan Chase and UnitedHealth Group need people.
The pay is much better than typical customer service work. Remote positions now come with yearly salaries between $30,000 and $45,000, and many jobs pay $15-20 per hour. Some remote customer service roles even offer higher compensation packages.
We did the research and found 13 legitimate remote positions that pay $20 or more per hour. These jobs come from 13-year old companies that provide real benefits, flexible hours, and career advancement opportunities. These roles show you can land easy remote work with good pay while building your career.
Amazon Customer Service ($20-25/hr)
Image Source: Amazon Jobs
Amazon leads remote customer service opportunities by offering positions with competitive pay and detailed benefits. Customer service representatives earn between $20-25 per hour50. These roles rank among the highest-paying customer service jobs available to remote workers.
Position Overview
Amazon’s customer service representatives connect with customers in 16 languages from more than 130 locations worldwide51. You will prevent and resolve customer problems through phone, chat, and email support. The role lets you work with world-class customer relationship management systems and innovative self-service solutions that millions of customers use daily.
Technical Requirements
Remote customer service positions need:
- Reliable internet connection
- Quiet workspace
- Experience with Microsoft Office applications52
- Technical skills to troubleshoot problems
- Strong written and verbal communication abilities
Benefits Package
Amazon gives you a complete benefits package from day one50. Full-time employees get:
- Medical, dental, and vision coverage
- Paid parental leave up to 20 weeks for birthing mothers50
- 401(k) savings plan with company match
- Annual tuition coverage to grow your career
- Employee discount of 10% on Amazon purchases53
Application Process
The hiring experience includes these steps54:
- Original job application submission
- Work style assessment
- Online pre-hire orientation
- First day onboarding
Amazon gives you flexible scheduling options with full-time (30-40 hours), reduced-time (30-39 hours), and part-time (20-29 hours) positions53. These options make the role perfect if you want a work-from-home customer service position that fits your schedule.
UnitedHealth Group Support ($22-28/hr)
Image Source: Virtual Vocations
UnitedHealth Group provides rewarding remote customer service roles that blend healthcare expertise with real career growth. Support roles pay competitively $22-28 per hour and let you make a difference by helping people with their healthcare needs.
Role Description
Support staff at UnitedHealth Group need empathy and problem-solving skills to help patients throughout their health-related needs. The main duties include processing healthcare transactions, checking medical claims for accuracy, and linking people to vital care services. Support staff also help customers learn about their health coverage choices and walk them through enrollment steps.
Healthcare Industry Experience
Previous healthcare experience helps but isn’t required, as UnitedHealth Group provides complete training and growth opportunities. The company thrives on high performance and accountability. Staff members work with doctors, nurses, tech experts, and care specialists. They build expertise in multiple healthcare areas and serve customers across all 50 states and 33 countries55.
Career Growth Opportunities
UnitedHealth Group shows its dedication to staff development through impressive numbers – over 37,000 internal promotions in 202256. The organization gives you:
- Wide-ranging talent programs that develop a diverse workforce
- Career coaching resources for customized guidance
- Special training in networking, interviewing, and resume writing
- Paths for both upward and sideways career moves
The company’s Talent Development Team runs targeted programs to boost customer service representatives’ professional skills57. Staff members learn conflict resolution, self-management, and leadership, which prepares them for advancement across the company’s various business units.
Apple At-Home Advisor ($21-25/hr)
Image Source: Apple
Apple’s At-Home Advisor program ranks among the most desirable remote customer service jobs today. New hires start at $23.00, while the base pay can reach $27.50 per hour8.
Job Responsibilities
At-Home Advisors help Apple customers with their iPhones, iPads, MacBooks, and iMacs as their first point of contact. They guide users through solutions step by step and deliver exceptional customer experience. Each representative needs to type at least 40 WPM during customer conversations8.
Required Skills
The best At-Home Advisors have:
- Sharp problem-solving skills and technical knowledge
- Clear communication to explain complex issues
- Drive to work on their own
- Skills to handle multiple tasks quickly
- A quiet workspace at home with fast internet (10 Mbps download, 3 Mbps upload minimum)8
Training Program
New advisors start with five weeks of paid training at 40 hours per week8. The training covers:
- Apple products and services
- Advanced troubleshooting techniques
- Company-specific tools and processes
- Apple’s customer support philosophy9
Employee Perks
Apple’s detailed benefits package has:
- Medical and dental plans with physical and mental health coverage
- Stock purchase program with employee discount
- 401(k) matching for retirement planning
- Educational reimbursement to advance your career
- Paid time off for personal and family needs10
Advisors work about 20 hours each week after training, and hours can change based on business needs8. This role attracts people who want to work from home while combining technical skills with growth opportunities in customer service.
American Express Customer Care ($23-30/hr)
Image Source: American Express
American Express, a world leader in financial services, offers exceptional remote customer service roles with salaries ranging from $23 to $30 per hour11. The company backs its customers and team members, which creates a work environment where excellence and growth thrive.
Position Details
Virtual Customer Care Representatives at American Express help customers through various channels. They answer account-related questions and create custom solutions. The job needs great communication skills and the ability to work with multiple systems at once12. You’ll need:
- Strong problem-solving skills
- Past customer service experience
- Good English communication
- Skills to work with multiple systems
- A track record of empathy with customers
Financial Services Background
Knowledge of financial services or credit card industry helps you succeed12. American Express leads all credit card companies in customer satisfaction. 91% of customers say they’re satisfied with their experience13. The company uses data analytics to make customer interactions better. This helps representatives give personalized advice and spot possible problems early.
Work Schedule Options
The Amex Flex program lets customer service representatives pick from three work styles14:
- Fully virtual (over 40% of team members choose this)
- Hybrid schedule (about two days in office each week)
- Office-based
Team members can work up to 4 calendar weeks yearly from anywhere besides their main workplace14. The company has upgraded its office spaces with new technology. This creates smooth collaboration between remote and office teams.
Benefits start right away. You get complete medical coverage, retirement plans, help with tuition, and money back for transportation11. American Express builds an inclusive workplace where team members feel valued and grow professionally.
JPMorgan Chase Support ($22-27/hr)
Image Source: ZipRecruiter
JPMorgan Chase leads the financial services industry and puts great customer service first in its remote support roles. The company’s customer satisfaction scores reached record levels across branch, digital, and phone channels15. This makes it a great choice for people looking for work from home customer service positions.
Role Requirements
Customer service representatives at JPMorgan Chase help customers while meeting business goals. The job needs people who can:
- Work with multiple technologies while keeping customers engaged
- Stay focused in an ever-changing environment
- Have empathetic, detailed conversations
- Record account activities in detail
- Make smart decisions quickly16
Banking Experience Needed
JPMorgan Chase values drive and potential more than extensive banking experience. The company looks for candidates with at least one year of customer interaction experience16. You’ll get detailed paid classroom and on-the-job training to build your banking expertise16.
Benefits Overview
JPMorgan Chase gives you a full benefits package from your first day17. Full-time employees get:
- Healthcare coverage including medical, dental, and vision insurance
- Parental leave benefits
- 401(k) savings plan with company matching
- Tuition help for career growth
- Flexible work arrangements18
The company stands out in supporting career growth, ranked #1 for career growth in the U.S. by LinkedIn19. JPMorgan Chase helps pay for 500 training and education programs19, showing its dedication to employee growth and success.
Concentrix Virtual Agent ($20-24/hr)
Image Source: LinkedIn
Remote work opportunities at Concentrix combine state-of-the-art technology with excellent customer service. The company has established itself as a leader in the virtual customer service sector, with positions that pay between $20-24 per hour20.
Job Description
Virtual agents at Concentrix handle many tasks through different channels. They connect with customers through video calls to understand their needs and provide solutions21. The role needs technical skills, but the company values building real connections with customers through tailored service.
Equipment Provided
Concentrix stands out by giving its employees complete work-from-home setup. Each virtual agent receives:
- Company-configured laptops/desktops
- Global work-at-home platform access
- Integrated telephony systems
- Secure networking tools22
This setup will give a reliable, secure, and expandable remote work environment22. The system runs on Windows 10 or later, and you’ll just need internet speeds of 25 Mbps download and 5 Mbps upload23.
Performance Bonuses
The company rewards good performance with bonuses. Virtual agents can earn monthly bonuses based on their metrics and standards24. Team leaders get quarterly incentives, and top performers qualify for yearly bonuses24. These opportunities help agents boost their earnings above their base salary by delivering excellent customer service.
Growth opportunities exist in departments of all sizes23. The company’s steadfast dedication to employee development goes beyond money. They offer complete training programs and mentorship to help with professional growth.
U.S. Bank Customer Service ($21-26/hr)
Image Source: US Bank careers
U.S. Bank’s remote customer service positions come with great pay starting at $20.00 per hour2. These roles combine excellent service with strong growth opportunities.
Position Overview
Customer service representatives help retail, wealth, and small business clients25. They handle client concerns, suggest banking solutions that fit each customer’s needs, and help people use the award-winning U.S. Bank Mobile App26. Representatives work in a hybrid setup after training. They spend three days in office and two days at home2.
Required Qualifications
Successful candidates must possess:
- High school diploma or equivalent
- Minimum 18 months of customer service experience
- Strong verbal and written communication abilities
- Proficiency in Microsoft Office applications
- Problem-solving and negotiation skills2
Career Development
U.S. Bank shows steadfast dedication to employee growth through complete training programs. New team members get several weeks of instruction that combines core skills with role-specific training25. The training covers:
- Team and shared learning sessions
- Self-paced educational modules
- Virtual classroom training with 20-30 team members25
The growth opportunities don’t stop after the original training. Active employees who work at least 20 hours weekly can get tuition support27. Team members also get access to skill-building webinars, podcasts, and online courses from market leaders and university professors27. Employees can grow their networks and leadership skills through internal mentorship programs and Business Resource Groups27.
Sutherland Global Services ($20-23/hr)
Image Source: Sutherland Global
Sutherland Global Services is a digital transformation leader that offers remote customer service positions. These roles come with competitive pay and plenty of chances to grow professionally1.
Role Responsibilities
Sutherland’s virtual support professionals work in many industries, with a focus on streaming media, entertainment, and gaming platforms3. The support team shows their expertise by:
- Troubleshooting streaming services across devices
- Managing multiple applications simultaneously
- Delivering exceptional guest experiences
- Quickly handling customer questions3
Work Environment
Sutherland’s “One Sutherland” culture creates a supportive remote work environment in 19 countries28. The company gives you all the tools you need, from secure networking equipment to integrated systems3. Remote team members need internet speeds of 2 Mbps upload and 10 Mbps download to work effectively3.
Growth Potential
The company shows its dedication to employee growth through clear advancement paths. Their campaign success rates jumped from 26% to 51% between Q4 2022 and Q1 202429. The Extra Mile recognition program rewards employees who represent core values28.
You can develop professionally through complete training programs, technology certifications, and work experience in nine different industries28. Employees typically stay at Sutherland for 2.7 years30, and top performers can earn over $61,000 yearly30. Teams work globally on cross-functional projects with prestigious international clients while keeping a healthy work-life balance28.
Sykes Home Support ($20-22/hr)
Image Source: Rat Race Rebellion
SYKES Home started the virtual work model more than 20 years ago and became a trusted leader in remote customer service opportunities4. Today, the company works with major brands worldwide through a team of over 55,000 employees31.
Job Requirements
Candidates must be at least 18 years old with a high school diploma or equivalent to qualify for these positions4. The role just needs excellent organizational and administrative skills, along with proficiency in Microsoft Office applications. Successful candidates should have:
- Strong multitasking abilities
- Professional communication skills
- Positive customer service attitude
- Dedicated home office space
- High-speed internet connection4
Training Process
SYKES Home gives 100% paid training31 to help you become skilled at the work to be done before handling customer interactions. New hires get complete instruction on product knowledge, customer service techniques, and technical troubleshooting during the training period32. The company assigns professional trainers and dedicated support teams to guide employees through their development trip4.
Schedule Flexibility
Full-time schedules run 40 hours per week31, and representatives work at least one weekend day4. This arrangement ended up supporting various personal situations, such as:
- Caring for children or elderly parents
- Pursuing educational goals
- Managing medical conditions
- Accommodating location constraints4
The benefits package has medical, dental, vision insurance, and a company-matched 401(k) retirement plan31. SYKES Home shows its steadfast dedication to employee growth through internal promotion opportunities. Many team leads, supervisors, and account managers work remotely4.
Kelly Services Remote Support ($21-25/hr)
Image Source: www.workforkellyconnect.com
Kelly Services ranks fifth among the best companies for remote jobs in 202333. Their remote support positions come with flexible work arrangements and pay between $21-25 per hour.
Position Details
Kelly Services offers hybrid customer service roles that blend office and remote work34. Team members help customers through toll-free lines and other communication channels. They handle customer concerns based on proven procedures. The role needs:
- Active listening abilities
- Strong phone communication skills
- Problem-solving skills
- Typing speed of at least 40 WPM
- Stable internet connection
Industry Specializations
Kelly Services has built a strong presence in many sectors. The company shines in medical, customer service, and technical support35. Remote positions now include healthcare reimbursement, patient support, and technical troubleshooting services.
Advancement Options
Kelly’s career development program helps employees grow professionally36. The company provides:
- Regular performance reviews
- Custom career planning
- Technical training opportunities
- Mentorship programs
Kelly pays weekly through direct deposit and offers bonuses, incentives, and health insurance options33. The company’s remote work journey started in 2009. Today, they have over 4,000 remote agents in their contact center managed services33. The Kelly Anywhere program lets employees create their ideal work-life balance while growing within the company5.
TranscribeMe Customer Care ($20-24/hr)
Image Source: TranscribeMe
TranscribeMe stands out by offering some of the highest-paying remote positions in the transcription industry. The company has built a professional network that spans the United States, New Zealand, and Singapore37.
Role Overview
Customer care representatives work with 2-4 minute audio clips to ensure quality and attention to detail38. We transcribed audio content for clients of all sizes in medical, legal, and specialty fields. The company now serves thousands of clients with a workforce of over 1.7 million people39.
Technical Skills Required
You just need:
- Latest version of Google Chrome browser37
- High-speed internet connection
- Valid ID or passport
- Active PayPal account
- Strong typing accuracy and speed37
Payment Structure
Starting pay ranges from $15-$22 per audio hour for general transcription6. Transcriptionists can join specialized teams that offer higher earnings:
- Legal transcription team members earn $36-40 per audio hour6
- Special projects pay up to $100 per audio hour37
- PayPal payments happen weekly once balance reaches $207
The company’s steadfast dedication to growth shows through their Special Teams program. This program helps transcriptionists learn about medical and specialty styles38. Professionals can work from anywhere and choose their preferred hours and workload38.
Working Solutions Agent ($22-28/hr)
Image Source: Working Solutions
Working Solutions focused on tax software support and provides remote customer service opportunities through its independent contractor program. The company works with major clients like Intuit TurboTax and has flexible work arrangements in the United States, Canada, and Jamaica40.
Job Description
Working Solutions agents help customers through multiple support channels that include phone support with video chat capability and traditional chat support41. Representatives guide customers through software navigation, help locate prior tax returns, and handle technical questions. The position needs:
- A genuine desire to help customers
- Strong multi-tasking skills
- Professional appearance on video
- Technical know-how with Windows operating systems
- Minimum internet speed of 10 MBPS41
Independent Contractor Status
Working Solutions has a contractual relationship with its agents that gives them flexibility in their work. Contractors choose their schedules and work duration40. The company doesn’t charge any fees to join their network and gives you the equipment, including a webcam for video support41.
Earning Potential
The pay structure is a chance to earn well, with agents making up to $19 per hour plus bonuses during peak seasons42. Tax season contractors who meet key metrics earn between $16-$19 per hour during peak times and $15.60-$17.50 per hour during non-peak periods41. Working Solutions pays a minimum of 45 minutes for each hour when available for the full 60 minutes41. Contract hours range from 15 to 40+ hours weekly, and you can add more client programs after completing 50 successful hours42.
LiveOps Virtual Support ($20-25/hr)
Image Source: Join Liveops
LiveOps created the VirtualFlex model that gives independent contractors freedom to run their remote customer service business43. The company connects professionals with retail, healthcare, licensed insurance, and tax support opportunities44.
Position Requirements
Candidates must have one year of customer service experience45. The complete background check will ask about:
- County, state, and federal criminal records
- Previous misdemeanors (maximum of five allowed)
- Vehicular records (up to seven permitted)
- Professional references and identity verification46
Flexible Scheduling
LiveOps uses a unique “right time” system that lets agents commit in 30-minute blocks alongside traditional scheduling47. This smart approach helps professionals balance work with personal commitments like family care or other interests43. Programs run from 8 AM to 8 PM EST, and some offer 24/7 availability44.
Commission Structure
Agents earn through base rates and performance incentives48. Talk time typically pays 25 to 34 cents per minute48. Top performers can earn $40,000 to $72,000 annually49. Agents receive payments twice monthly through direct deposit or check based on their invoices48.
LiveOps provides presentations, support materials, and conference calls with Program Specialists to help agents succeed48. Agents also join internal forums to discuss home office setup and revenue strategies48.
Comparison Table
| Company | Hourly Pay Range | Key Requirements | Benefits/Perks | Training Provided | Schedule Type |
|---|---|---|---|---|---|
| Amazon | $20-25 | – Reliable internet – Quiet workspace – MS Office proficiency – Technical troubleshooting skills | – Medical/dental/vision – 401(k) match – Tuition coverage – 10% employee discount | 5 weeks paid training | Full-time (30-40hrs) Part-time (20-29hrs) |
| American Express | $23-30 | – Previous customer service experience – English proficiency – Multi-system navigation | – Medical coverage – Retirement plans – Tuition assistance – Transportation reimbursement | Not mentioned | Flexible (Amex Flex program) |
| Apple | $21-25 | – 40 WPM typing speed – 10 Mbps download – 3 Mbps upload – Quiet workspace | – Medical/dental coverage – Stock purchase program – 401(k) matching – Educational reimbursement | 5 weeks full-time paid | 20 hours weekly (flexible) |
| Concentrix | $20-24 | – Technical proficiency – 25 Mbps download – 5 Mbps upload | – Equipment provided – Performance bonuses – Monthly incentives | Detailed training provided | Not mentioned |
| JPMorgan Chase | $22-27 | – 1 year customer interaction experience – Multi-technology proficiency | – Healthcare coverage – Parental leave – 401(k) matching – Tuition assistance | Detailed classroom and on-job training | Flexible arrangements |
| Kelly Services | $21-25 | – 40 WPM typing speed – Reliable internet – Active listening skills | – Weekly electronic pay – Health insurance – Bonuses and incentives | Regular skill development | Hybrid model |
| LiveOps | $20-25 | – 1 year customer service experience – Clean background check | – Commission-based earnings – Bi-monthly payments | Support materials and resources | 30-minute blocks (flexible) |
| Sutherland | $20-23 | – 2 Mbps upload – 10 Mbps download | – Equipment provided – Performance rewards – Extra Mile program | Detailed training | Not mentioned |
| SYKES | $20-22 | – High school diploma – Age 18+ – MS Office proficiency – Dedicated home office | – Medical/dental/vision – 401(k) match | 100% paid training | 40 hours weekly |
| TranscribeMe | $20-24 | – Chrome browser – High-speed internet – PayPal account – Valid ID | – Weekly PayPal payments – Special team bonuses | Specialty training available | Flexible |
| U.S. Bank | $21-26 | – High school diploma – 18 months customer service experience – MS Office proficiency | – Tuition support – Skill-building resources | Several weeks of instruction | Hybrid (3 office/2 remote) |
| UnitedHealth Group | $22-28 | – Healthcare knowledge preferred – Problem-solving skills | – Healthcare expertise – Career advancement – Internal promotions | Detailed development programs | Not mentioned |
| Working Solutions | $22-28 | – 10 Mbps internet – Windows OS – Webcam | – Equipment provided – Performance bonuses | Program-specific training | 15-40+ hours weekly |
In closing
Remote customer service jobs have grown by a lot, and you can earn $20 to $30 per hour in companies of all sizes. These roles go beyond good pay. You’ll get detailed benefits packages, chances to grow professionally, and flexible schedules that fit your lifestyle.
Our analysis of 13 companies reveals some clear winners. Amazon gives you full benefits from day one, and American Express rewards great performance. Apple’s At-Home Advisor program gives you solid technical training, while UnitedHealth Group shows its steadfast dedication to promoting from within.
You need simple technical requirements to get started – good internet, a quiet place to work, and standard computer gear. These companies give you detailed paid training that helps you master customer service skills.
Want to start your remote customer service career? Successful candidates usually pick 2-3 companies that match their skills and priorities. Ask us at support@trendnovaworld.com about opportunities that fit your background and career goals.
These remote customer service positions are some of the most available paths to good work-from-home careers in 2025. Pick a role that matches your strengths and use the training and growth opportunities these companies offer.
To learn more visit:
15 Hidden $50K+ International Customer Service Jobs in 2025: Apply Now
FAQs
Q1. What qualifications are typically required for these remote customer service jobs? Most positions require a high school diploma, reliable internet connection, basic computer skills, and previous customer service experience. Some roles may have specific requirements like typing speed or technical proficiency.
Q2. How much can I expect to earn in a remote customer service position? Salaries for remote customer service jobs generally range from $20 to $30 per hour. Some companies offer performance-based bonuses and incentives that can increase overall earnings.
Q3. Do these companies provide equipment for remote work? It varies by company. Some, like Concentrix and Sutherland, provide necessary equipment. Others may require you to have your own computer and internet connection. Always check the specific job requirements.
Q4. What kind of training is offered for these remote positions? Most companies offer comprehensive paid training programs. These can range from a few weeks to several months, covering product knowledge, customer service techniques, and technical skills specific to the role.
Q5. Are these full-time positions or is there flexibility in scheduling? Many companies offer flexible scheduling options, including part-time and full-time roles. Some, like LiveOps, even allow you to work in 30-minute blocks. The level of flexibility varies, so it’s important to check each company’s specific policies.
References
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